Privacy policy

Privacy Policy

FLY AS ELI, INC.

Last Updated: October 28, 2026

FLY AS ELI, INC. (“FLY AS ELI,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect your personal information.

This Privacy Policy describes our privacy practices when you visit flyaseli.com, purchase our products, interact with our services, or subscribe to our marketing communications (collectively, the “Services”).

1. Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, transaction details, shipping preferences, and related customer service information.
Payment information: Payment details processed by Shopify and our authorized payment providers. We do not ordinarily receive or store complete payment card numbers.
Account information: Login credentials, account preferences, and information associated with your customer account.
Device and usage information: IP address, browser type, device information, pages visited, website interactions, and information collected through cookies and similar technologies.
Marketing preferences: Email subscriptions, SMS and WhatsApp consent preferences, communication history, and unsubscribe requests.
Customer communications: Information you provide when contacting us, requesting assistance, or interacting with our marketing campaigns.

2. How We Use Your Information

We may use personal information to:

Process, fulfill, and deliver purchases.
Provide order confirmations, shipping notifications, and customer support.
Manage customer accounts, returns, and exchanges.
Send marketing communications when permitted by law and your communication preferences.
Notify subscribers about new collections, product releases, restocks, and promotions.
Improve our website, products, customer experience, and marketing effectiveness.
Detect fraud, protect our Services, and maintain website security.
Comply with applicable legal obligations and enforce our policies.

3. Email Marketing

If you subscribe to our email communications, we may send you updates about new collections, exclusive promotions, product launches, and other FLY AS ELI news.

We use Klaviyo to help manage email subscriptions, customer preferences, and marketing campaigns.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional communications relating to your purchases.

4. SMS and WhatsApp Marketing

FLY AS ELI may offer optional marketing communications through SMS text messaging and WhatsApp.

When you expressly opt in to the applicable channel, we may use your phone number and related subscription information to send:

New collection announcements and product launch notifications.
Promotional offers and exclusive discounts.
Product restock notifications.
Shopping cart reminders, where enabled and permitted.
Other marketing communications related to FLY AS ELI.

We use Klaviyo and applicable messaging service providers to manage subscriptions and facilitate message delivery.

Consent to receive SMS or WhatsApp marketing messages is voluntary and is not a condition of purchasing our products.

Message frequency may vary. Message and data rates may apply to SMS communications.

SMS opt-out: You may unsubscribe from promotional text messages by replying STOP to a message or using an available unsubscribe mechanism. For assistance, reply HELP where supported.

WhatsApp opt-out: You may withdraw your WhatsApp marketing consent using the unsubscribe method provided in our messages, where available, or by contacting us at elias@flyaseli.com. You may also use WhatsApp's blocking and reporting controls.

We maintain records of messaging consent and unsubscribe preferences as appropriate.

Mobile Information and Consent Protection

We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent status with third parties for their independent marketing purposes.

We may disclose this information to service providers, messaging platforms, telecommunications providers, and other vendors solely as needed to operate, support, and deliver our messaging programs.

SMS and WhatsApp subscriptions are managed according to the consent collected for each channel.

5. Shopping Cart Reminders

Our website may use cookies, tracking technologies, and Shopify or Klaviyo integrations to identify items added to shopping carts and determine whether a shopping session was abandoned.

Where enabled and permitted, this information may be used to send abandoned-cart reminders through email, SMS, or other consented communication channels.

Receiving SMS or WhatsApp cart reminders requires the applicable marketing consent.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

Maintain website functionality and shopping carts.
Remember customer preferences.
Analyze website performance and visitor activity.
Measure marketing effectiveness.
Personalize shopping experiences and advertising where applicable.

Depending on your location and the technologies in use, you may be able to manage cookie preferences through our website's privacy controls or your browser settings.

7. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

We may disclose personal information to service providers that support our operations, including:

Shopify for ecommerce hosting, checkout, and store operations.
Klaviyo for marketing communications and customer engagement.
Payment processors for secure payment transactions.
Shipping and fulfillment partners for order delivery.
Analytics, advertising, fraud-prevention, and technology providers, where applicable.

These providers may process personal information according to their contractual obligations and applicable privacy policies.

We may also disclose information when legally required, to protect our rights, or in connection with a legitimate business transaction.

8. Advertising and Data Sharing

Where enabled, we may use advertising and analytics services to understand customer interests, measure campaign performance, and display relevant advertising.

Some privacy laws classify certain advertising-related disclosures as the “sale” or “sharing” of personal information, even when no money is exchanged.

Where applicable, we provide customers with legally required privacy choices, including the ability to opt out of certain advertising-related data sharing.

Our restrictions on sharing SMS opt-in data and consent status, described above, continue to apply.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed completely secure.

10. Your Privacy Rights

Depending on where you reside, you may have rights to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Withdraw consent to optional marketing communications.
Opt out of certain targeted advertising or data sharing.
Exercise additional rights provided under applicable privacy laws.

You may submit privacy-related requests by contacting us at elias@flyaseli.com.

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.

11. Children's Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review the request and take appropriate action.

12. International Customers

If you access our Services from outside the United States, your personal information may be processed in the United States or other countries where Shopify and our service providers operate.

Where applicable, we will address international data protection requirements and cross-border data transfers in accordance with relevant law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal obligations, or Services.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

14. Contact Us

For questions about this Privacy Policy, your personal information, or your marketing preferences, contact: